f333's Privacy Policy

1. Introduction and Scope

f333bet is an online betting and casino platform operating for users in Bangladesh. This privacy policy sets out what types of information we collect, how that information is used, how long it is stored, and what measures we take to protect your information.

This policy applies to f333bet's website, mobile application, and all other digital services. The platform is intended strictly for individuals aged 21 and above. If a minor has mistakenly created an account, that account will be closed immediately and the associated information will be deleted.

Full details of f333bet's terms of service can be found on our Terms and Conditions page, which covers account management, bonus use, and other important matters.

2. What Information Is Collected

2.1 Information Provided at Registration

We store the information you provide when creating an account. This includes:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport number (for identity verification)
• Preferred payment method details (bKash, Nagad, Rocket, or bank account)
• Username and password chosen by the user

2.2 Information Collected Automatically While Using the Platform

When you use f333bet, certain technical information is collected automatically. This information is used to ensure the security and proper functioning of the platform:

• Device type, operating system, and browser details
• IP address and connection duration
• Login and logout times
• Gaming activity records and transaction history
• Cookie and session data

2.3 Payment-Related Information

Your financial transaction details are recorded during deposits and withdrawals. However, full payment card numbers or mobile banking PINs are never stored. Only the transaction reference number and amount are kept in our system.

3. Purpose of Using Your Information

f333bet uses your information only for specific and legitimate purposes. These purposes are listed below:

• Creating, managing, and verifying your account
• Processing deposits, withdrawals, and other financial transactions
• Activating applicable bonuses and promotions
• Providing customer support — 24/7 live chat and email service in Bengali and English
• Ensuring platform security and preventing fraud
• Identifying and resolving technical issues
• Conducting analysis to improve service quality
• Monitoring responsible gaming and providing support when needed

f333bet never sells your personal information to third parties.

4. Disclosure of Information and Third Parties

In certain specific circumstances, f333bet may share your information with trusted third parties. These circumstances are:

4.1 Service Provider Partners

Necessary information may be shared with selected technology partners for payment processing, identity verification, and technical infrastructure management. These partners may only use the information for the specified purpose, and confidentiality agreements remain in force with them.

4.2 Legal Obligations

f333bet is obliged to disclose information when required to comply with a legal order from a competent authority, a court directive, or applicable law. Such disclosures are always kept to the minimum necessary.

4.3 Fraud Prevention

If money laundering, fraud, or other illegal activity is suspected, relevant information may be exchanged with the appropriate authorities.

5. Data Security Measures

f333bet takes technical and organisational measures in line with industry standards to protect your information. These include:

• Securing all data transfers through SSL (Secure Socket Layer) encryption
• Storing sensitive information in encrypted form
• Access controls — only authorised staff have access to the information they need
• Regular security reviews and penetration testing
• Automatic alerts for suspicious login attempts

While we make every effort to ensure maximum security, no transmission of information over the internet is entirely risk-free. We also recommend that you keep your password confidential and change it regularly.

6. Cookie Policy

The f333bet website and app use cookies and similar technologies. Cookies are small text files stored on your device that allow the platform to recognise you on future visits.

6.1 Essential Cookies

These cookies are necessary for the basic functioning of the platform. They are used to maintain login sessions, perform security checks, and save form data. Disabling these cookies will prevent the platform from working properly.

6.2 Analytics Cookies

Analytics cookies are used to monitor and improve how the platform is used. Information obtained from these cookies is processed in aggregated and anonymised form.

6.3 Cookie Controls

You can control or delete cookies through your browser or device settings. However, disabling certain cookies may cause some features to stop working properly.

7. Data Retention Period

f333bet retains your information only for as long as necessary. All information is retained while your account is active. After an account is closed, some information may be kept for a specified period for the following reasons:

• Financial transaction records — for the period required under applicable law
• Identity verification documents — at least five years after account closure
• Customer support communication records — up to three years
• Information related to unresolved legal disputes — until the dispute is settled

Once the retention period ends, information is securely deleted or anonymised.

8. Your Rights

As a user of f333bet, you have the following rights regarding your own information:

8.1 Right to Access Information

You may request at any time to know what information we hold about you. We will provide the information within a reasonable time of receiving your request.

8.2 Right to Correct Information

If your account contains incorrect information, you may request a correction. In some cases, corrections will be made after identity verification.

8.3 Right to Request Deletion of Information

If there is no legal obligation preventing it and you permanently close your account, you may request that your information be deleted. However, financial transaction records must be retained for the period required by law.

8.4 Right to Object to Processing

If you object to your information being used for a specific purpose, you may inform us. We will review the objection and take the necessary steps.

9. Responsible Gaming and Data Protection

f333bet places the highest priority on responsible gaming. By analysing your gaming activity data, we can identify potentially problematic behaviour and provide support when needed. Information collected for this purpose is used solely for the protection of the player.

Our Responsible Gaming Guidelines page provides detailed information on setting limits, self-exclusion, and other protective tools. When you use these features, the relevant information is stored securely in f333bet's system.

10. Protection of Minors' Information

f333bet's services are strictly for individuals aged 21 and above. We do not intentionally collect any information from minors.

Age verification is mandatory at registration. If it is found that a user created an account while under the age of 21, that account will be closed immediately, funds will be returned, and all associated information will be deleted.

11. International Data Transfers

f333bet's servers and technical infrastructure may be located in various countries. Even if your information is transferred outside the country for processing, we ensure that such transfers always take place with appropriate security measures in place.

For any transfer of information to another country, we maintain data protection agreements with the relevant service provider and follow internationally recognised security standards.

12. Policy Changes and Updates

f333bet may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be changed. For significant changes, users will be notified via their registered email or a notice on the platform.

If you continue using the platform after a policy change, you will be considered to have accepted the new policy. We therefore recommend reviewing this page regularly.

13. Contact and Complaints

If you have any questions, concerns, or requests to access information regarding this privacy policy, please contact us. The f333bet support team is available 24 hours a day, seven days a week in Bengali and English.

You can contact us by email: [email protected]

For more general information about our platform, you can read the About Us page, which describes f333bet's services and goals in detail.

For quick answers to common questions, visit our FAQ page, where you will find answers to frequently asked questions about accounts, payments, and gaming.